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Pfizer medicines and vaccines help to treat and prevent a range of conditions - from the most common to the most challenging - for people around the world.

Good health means more than just good medicines. South Africans need to be informed and educated about the medicines they take as part of an overall treatment plan for their condition.

Healthcare professionals and consumers may contact Pfizer Medical Information via Pfizer Medical Information - South Africa for more information. 

Commitment to Quality: Everyone’s Job 

People are depending on us for their health. Every dose of the medicines we produce must be made to the highest standards. To achieve this, each one of us at Pfizer is accountable for ensuring product quality, and user safety.  

Quality policy

A fundamental element of our Company’s Purpose and Mission is a commitment to the delivery of safe and effective products to patients and consumers.  
To meet this commitment, we maintain a quality-focused culture to ensure the highest priority is placed on:  

  • The safety, efficacy, and reliability of our products  

  • The safety of our patients and consumers  

  • The quality of data supporting regulatory submissions  

  • Interactions with our stakeholders  

Our leaders are committed to maintaining a culture of excellence with appropriate systems and processes in place to drive quality-focused behaviors. We work to ensure that decision making is based on what is best for product quality, patient and consumer safety, and safeguarding our reputation and business.  
As part of Pfizer’s commitment to Quality:  

  • Pfizer’s business is conducted in compliance with applicable quality regulations, codes, and standards  

  • Division leaders are accountable to ensure procedures are in place that adequately define the expectations for work that supports, or directly affects, product quality, product registration, and/or data that supports product quality and patient or consumer safety  

  • All Colleagues and Contingent Workers have the appropriate education, training, skills, and experience to carry out their work competently, in accordance with applicable regulations and Pfizer policies and procedures  

  • Records, documentation, and data are managed in accordance with applicable regulations  

  • Processes for escalating issues to ensure product integrity and patient and consumer safety are in place and consistently used   

  • There is effective oversight of any third party carrying out work on behalf of Pfizer  

Pfizer’s Quality Policy is implemented through a comprehensive Quality Management System. Our performance is monitored and regularly reviewed to ensure our standards of conduct meet our high expectations of quality for our patients, customers, and stakeholders.  

Global Manufacturing, Supply & Distribution 

We are the makers, the problem solvers, the big thinkers, who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most. 


It is the tireless commitment of all our colleagues within manufacturing and supply that makes our supply chain one of the most resilient in the industry. 

At Pfizer, innovation isn’t limited to just developing lifesaving medicines – it also extends to how we make them. From small molecules to breakthrough oncology medicines, our manufacturing and supply colleagues work all over the world to produce hundreds of different medicines and vaccines and get them to people where and when they need them. 

Our innovators leverage their technical know-how to solve problems every day, from designing solutions like a thermal shipper that doubles as an ultra-cold freezer for the COVID-19 vaccine to using augmented reality to diagnose and repair equipment. And there are countless other examples of innovation at work. 

They’re doing all of this within a resilient global network of: 

  • 39 manufacturing sites and 11 distribution/logistics centers 

  • 28,000 global manufacturing and distribution colleagues 

  • Supplying medicines and vaccines to 165 countries 

  • Delivering more than 25 billion doses every year   

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